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Privacy Policy

The BIID endeavours to safeguard and respect the personal data it stores. This privacy policy gives an overview of how we collect data, how and why we use it and how we keep it safe.

Who are we?

The British Institute of Interior Design (BIID) is a not for profit limited company. Our office address is 9 Bonhill Street, London EC2A 4PE and our registered address is Summit House, 170 Finchley Road, London NW3 6BP.

For any queries about data protection please contact or telephone us on 020 7628 0255.

How do we collect your data?

We obtain data about you when you make contact with us.  For example, when you sign up to our newsletter, when you apply to become a member and when you attend one of our events.  

When do we collect your data?

We collect data from you when you:

  • Apply to become a member of the BIID
  • Buy tickets or register for our events
  • Sign up to receive our newsletters
  • Complete surveys and forms
  • Give us feedback or request details about our services and events
  • Apply for a job at the BIID
  • Send us an email
  • Write to us
  • Phone us

What type of data do we collect?

The types of data we collect may include:

  • Name
  • Titles
  • Company/Organisation name
  • Email addresses
  • Telephone numbers
  • Social media handles
  • Date of birth
  • Education history
  • Career history
  • Insurance details
  • Testimonials
  • Method of payment for our services/products
  • Feedback/survey responses
  • Purchase history
  • Event attendance history
  • Record of continuing professional development (CPD)

Why do we collect your data?

We collect and use your data in order to manage your membership, deliver membership benefits, process orders, requests and bookings and/or to communicate information relevant to your interests. We only use your information in accordance with the law.  All processing of data must be done in accordance with a ‘lawful basis’. We have identified the following lawful basis for the processing we undertake:

  • You have consented for us to process your data
  • We need to process your data in order to operate a contract we have with you
  • The processing is necessary for us to comply with UK and/or international law
  • The processing is necessary for the legitimate interests of the BIID

Publishing your data

As a membership organisation we aim to support and promote our members. This could include publishing your name, company name and biographical details on our website including on our online directories and in news items and other articles. If you have consented to being listed in our online directory you can withdraw consent at any time.

Who has access to your data?

BIID staff will have access to your data to enable us to provide services to you. In addition, trusted advisors may have access to our data such as accountants, book-keepers and other consultants. Members of the BIID will not receive access to your personal data without your consent, or very occasionally, in certain rare circumstances, under the direct supervision of BIID staff.

Sharing data with third parties

We do not sell or rent your data to third parties and we do not otherwise share your data with third parties for marketing purposes. We may pass your data to our third party service providers, subcontractors and other associated organisations in order that we are able to provide services on our behalf. In these instances, we only disclose the personal information that is necessary to deliver the service and require them to keep your information secure.

Third party service providers

We use GDPR compliant third party processors to collect, export, process and store personal data on our behalf.

Your choices

You have a choice about whether and how you wish to receive information from us.  You will be asked to make your preferences clear when we collect your information.  For most users, this will be when they register online.  If you wish to change your preferences please let us know by email at or via telephone on 020 7628 0255.

How do we protect your data?

We take data protection seriously. We aim to continually improve our IT security, give our staff relevant data protection training and ensure data, both physical and digital, is stored securely.  We have contracts with providers requiring them to protect your information. 

Use of 'cookies' and automated decision making

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience and gather non-personal information about the use of our website. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. Information that we gather through the use of cookies is not personal and is not shared with any third-parties other than our website analytics software which is provided by Google Analytics.

We do not have systems that use your information for automated decision making. 

IP addresses

An internet protocol (IP) address can allow us to track which organisations visit our webpages.  We may use software to plan our services and provide information on what topics specific organisations may be interested in.  We will not match IP addresses to an individual. 

Links to other websites

Our website contains links to websites run by our members and other organisations. This policy applies only to our own website and we are not responsible for the actions, policies or practices of other sites.

Review of this policy

This policy was last updated in May 2018. It will be reviewed as part of any review of our overall data policies and procedures.

Your legal rights

You have various legal rights over your information which we will always respect.  Further detail is available from the Information Commissioner’s Office.


If you have any complaints about our processing, please contact us directly. You can email us at or write to us at BIID, 9 Bonhill Street, London EC2A 4PE. You also have the right to lodge a complaint with the Information Commissioner’s Office